If you're experiencing issues, problems, or bugs connecting or interacting with Foundation.app, please follow these steps below:
- Disable browser extensions:
- Keep only your wallet extension active.
- Temporarily disable all other browser extensions.
- Reset your wallet connection:
- Lock your wallet, then unlock it.
- Disconnect your wallet from Foundation.app
- Reconnect using this link: https://foundation.app/_/sign
- Refresh your browser:
- Close and restart your browser.
- If issues persist, restart your device.
- Update your wallet:
- Ensure you're using the latest version of your wallet's browser extension or mobile app.
If you continue to experience problems after trying the above steps, please contact our support team and provide the following information:
- URL(s) of the affected profile / collection / gallery / exhibition / NFTs
- A brief description of the issue/error you are encountering.
- The type of device you are using that is encountering this error.
- Console Information. To find this information, follow the steps below:
- On the page where the issue is visible, open your browser's dev console: Finding your browser's dev console
- Navigate to the Console tab.
- Screenshot any errors (red line items) that appear there.