Foundation FAQ

Find answers to all of the frequently asked questions about Foundation

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49 articles in this collection
Written by Support

Setting up a Profile on Foundation for Organizations

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Written by Support
Updated this week

How do royalties work with secondary market sales on Rarible?

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Updated over a week ago

How do royalties work with secondary market sales on OpenSea?

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Written by Support
Updated over a week ago

How do I Hide / Unhide an NFT?

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Updated over a week ago

How do I change my email settings?

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Updated over a week ago

How can I speed up a transaction?

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Written by Support
Updated over a week ago

How can I access Foundation through my mobile device?

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Written by Support
Updated over a week ago

Why do videos not load on my mobile device?

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Written by Support
Updated over a week ago

What does it mean for an auction to be “settled” on-chain?

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Written by Support
Updated over a week ago

What is a hardware wallet and why would I need one?

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Written by Support
Updated over a week ago

How do I log in to Foundation?

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Written by Support
Updated over a week ago

If I link a different wallet to Foundation via WalletConnect, how does that affect the provenance of my previous NFTs?

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Written by Support
Updated over a week ago

How can I evaluate an artwork I’m considering bidding on?

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Written by Support
Updated over a week ago

I never received payment from the sale of my NFT. How can I get paid?

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Updated over a week ago

How do I unfollow someone?

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Updated over a week ago

Can I sell my work on NiftyGateway?

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Written by Support
Updated over a week ago

What imagery is unacceptable on Foundation?

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Written by Support
Updated over a week ago

How can I be featured on the homepage?

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Written by Support
Updated over a week ago

Why does my work also show up on Opensea and Rarible?

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Written by Support
Updated over a week ago

Does Foundation have a token?

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Written by Support
Updated over a week ago

Why is it important to verify your creator account on Foundation?

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Updated over a week ago

I minted a piece on Foundation and just received a bid on OpenSea, what do I do?

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Updated over a week ago

Will I ever need to share my Secret Recovery Phrase on Foundation?

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Written by Support
Updated over a week ago

Where can I see my returned bid?

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Written by Support
Updated over a week ago

Can I get a refund on gas fees?

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Updated over a week ago

How can I keep track of my transactions on the blockchain?

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Written by Support
Updated over a week ago

What is gas? Why does the price fluctuate?

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Written by Support
Updated over a week ago

What can I do if I’ve lost my Secret Recovery Phrase?

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Updated over a week ago

How can I avoid minting my piece twice?

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Updated over a week ago

I have a bunch of transactions that are pending, what do I do?

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Updated over a week ago

Can I cancel a pending transaction?

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Written by Support
Updated over a week ago

How can I report a profile?

If you would like to report a profile / user for violating the Terms of Service please send an email to [email protected]
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Written by Support
Updated over a week ago

How can I become a creator?

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Written by Support
Updated over a week ago

If I’m out-bid, when does my bid return to my wallet?

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Updated over a week ago

Can I hide works that have sold previously?

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Written by Support
Updated over a week ago

Can I use Foundation on mobile?

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Written by Support
Updated over a week ago

How much ETH should I purchase on Coinbase?

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Written by Support
Updated over a week ago

What happened to the "unlockable content" feature on Foundation?

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Written by Support
Updated over a week ago

What happens if my transaction is "dropped"?

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Written by Support
Updated over a week ago

Can galleries and record labels create profiles on Foundation?

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Written by Support
Updated over a week ago

Can I change the preview image for my work?

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Written by Support
Updated over a week ago

Can I sell editions of my work on Foundation?

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Written by Support
Updated over a week ago

Can I sell physical items attached to my NFT on Foundation?

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Written by Support
Updated over a week ago

How do I contact an anonymous collector?

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Written by Support
Updated over a week ago

How do I connect my OpenSea account to Foundation?

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Written by Support
Updated over a week ago

Can I split revenue directly with a collaborator on Foundation?

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Written by Support
Updated over a week ago

Can I transfer my creator account to a new wallet?

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Written by Support
Updated over a week ago

How can I get an Invite?

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Written by Support
Updated over a week ago

Why is my NFT held in escrow?

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Written by Support
Updated over a week ago